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FAQ

Some common questions often arise and we’ve compiled them into one, easy-to-read section. Should you have have further questions,  feel free to call us. Before you begin, you must watch this SEGWAY SAFETY VIDEO.

What is a Segway?

A Segway is a two-wheeled, self-balancing transportation device designed to go wherever people go.  It is easy to learn to operate because of its technologically advanced design that senses your body movements. Lean forward, go forward. Stand straight and stop. To increase speed, you lean forward a little harder. To slow down, you lean back. You’re always in control of the Segway. The comfortable platform for your feet and adjustable handlebar height make the process of gliding along second nature and an experience you’re sure to enjoy.

Can anyone ride a Segway?

Segway PTs are remarkably easy to master, however we do require that riders be at least 16 years old (14 with parent or guardian) and weigh no more than 260 pounds. Riders must be able to perform such tasks as going up and down stairs (on foot)  without assistance, and without using a handrail. You must be able to operate the steering control with your left hand and be able to stand on the Segway’s platform for the length of the tour you choose (times may vary and we certainly can take a break). A comprehensive training and practice session is required prior to each tour.

Our requirements are fairly straight-forward and exist for your safety.

  • Recommend at least 16 years of age and must bring proof of valid drivers license, unless accompanied by parent or guardian
  • Guests are encouraged to wear comfortable, closed-toe athletic shoes. Absolutely no heels, flip flops of any kind.  We also do not permit the curved soled exercise shoes. Please wear sneakers.
  • Helmets are required and will be provided free of charge. You may bring your own helmet.
  • You must be at least 52″ tall. Please call with questions about weight.
  • Must be able to maintain lateral, side-to-side balance.
  • Must be able to safely step on and off the Segway without assistance. This is similar to ascending and descending stairs without having to use a railing.
  • Must be able to comply with all instructions and warnings.
  • Must meet Segway operator requirements for the machine.
  • Must sign release form.

How fast does a Segway go?

Most of the time,  the tours travel around 5 mph, (a little faster than a brisk walk), allowing people to see more of the tour in less time. Our tour guides will set the pace as you progress through the tour. The Segway unit itself can travel up to 12 miles an hour.

Are helmets required to ride?

Yes, they are. After all, it is a machine and as amazingly well designed as they are, there is always the human error factor. We want you to enjoy your experience and be as safe as possible, so we do require you to wear a helmet…and we provide them FREE to our tour guests!

Are Segway PTs safe?

With anything in life, there is risk. In the case of taking a Segway tour, there are many factors which contribute to the safety of your experience with us. We do our best to train you and it is imperative that you understand that you are ultimately responsible for riding these machines. We do provide instruction free of charge and everyone is trained to best of our abilities. It is up to each guest to use his or her best judgement when participating in any of our tours. Every rider must watch this SAFETY VIDEO before taking a tour to fully understand the risks and the enjoyment in riding a Segway PT.

How does a Segway work?

The Segway utilizes a process of dynamic stabilization which balances the rider. This means, the Segway senses the rider’s center of gravity 100 times a second; this information is processed and used to reliably balance the Segway and rider.  As the rider leans forward, the center of gravity moves forward and the Segway responds by traveling forward.  The same applies for going backward. If the center of gravity is directly over the standing platform the Segway will remain stationary. You don’t need to be an acrobat or even incredibly agile — the Segway does all the work!

Do you handle large groups?

We sure do! We take groups of virtually any size. We all these “Custom Segway Tours.” We bring in additional machines from other locations to accommodate large parties and we add Segway Tour Specialists based on the number of guests in your party.  We can also add fun things to your experience like wine tasting events, lunches, dinners, cigars, museum visits, etc. If your group is more than 20 people, in some cases we split the group into smaller numbers and have one group doing one activity while the other group is on the Segway tour. We’ve set every record in Tampa Bay for large parties, so if your group (corporate or private) is ready for a truly unique experience, call us for more details. Please read through the rest of this page if you have a large group and familiarize yourself with your policies. Our first goal is safety and our second goal is fun! So get your group, pick some potential dates and give us a call! 800-975-3177

What is your cancellation policy?

Electric Glide Tours requires 48 hours notice for Standard Tour cancellations and tour rescheduling.  (See below for special vouchers) If you fail to show up for a reserved/scheduled tour or fail to give 48 hours notice of cancellation you will be subject to a re-schedule/cancellation fee of $20 per ticket.  Custom Tours, Special Events and Private Events cannot be canceled, nor do we refund any portion if one or more of your guests do not show up for the event or does not participate in the tour. We have gone to great lengths (and costs) to provide a safe and fun experience for your large group and have transported machines, added additional staff for these events as well as additional prep time and post-tour arrangements. It is imperative that you have a conversation with all of your guests PRIOR to booking your tour experience with us. If for any reason, anyone in your group is hesitant and may decide not to participate in the Segway tour event, you must book your group accordingly.  If we have arranged for catering, food, cigars or special additions to the Segway tour experience, surcharges can apply to cancellations or modifications to your original booking. We understand that life sometimes gets in the way, so we will do our best to accommodate your needs.

Why do you have add-ons?

Why not just have a package deal?

We developed the add-on system because not every group or party wants the same things. You may add things to the tour to create your own unique package. With some exceptions, the Segway portion of the experience is the same. What you add-on is your choice. Cigars, Wine Tasting Experiences, Lunches or Dinners all are provided by our partners in Ybor City. Remember gratuities are not included. Please remember to appreciate the hard-working people of Ybor City.

What about minors?

All our tours featuring the Segway PT are designed for people of ages about 12 and up. Some off our add-ons are for adults. For a wine tasting experience, you must be 21 or over. Minors must be accompanied by adults and can still enjoy the Segway tour as well as accompany their parent or guardian to the wine room. It’s a public place and the proprietors will have alcohol-free options for the kiddos or adults who simply wish to refrain from alcohol. We still recommend the meats, cheeses, fruits, nuts and chocolates!

Minors on the cigar tour?

The cigar tour is designed as an educational experience. All of the cigar shops are public establishments and children under the age of 18 can enter these places. Anyone under the age of 18 will not come in contact with tobacco or tobacco-related products. Anyone under the age of 18 must be accompanied by their parent or guardian to be included on this tour. The parent or guardian is responsible for the minor for the duration of the tour experience.

Can I ride if I’m pregnant?

Unfortunately no but congratulations on your pregnancy! Safety guidelines are strict in this area. We do not allow pregnant women to ride on our machines. Please see us after your baby is born, but get a sitter. You also may not carry a baby with you on a Segway PT. One rider per machine.

Do you really offer FREE photos?

We sure do! Our photos are free of charge. We do ask that you LIKE our Facebook page. We will upload your photos to FB a few days following your tour date. From there, you can download and share your photos as you wish.

What about the $10 coupon?

We’ve developed a fun way for you to earn a $10 coupon off your next Segway tour. If you tag yourself in at least 5 of the photos on our Facebook fan page, we’ll e-mail you a certificate for $10 off your next tour. Coupons are valid at any of our locations. (Ybor City or Hillsborough River State Park) So if you’re looking for an excuse to come on another tour, just tag yourself in your photos and tell your friends to do the same! Each person who tagged himself or herself in the photos will receive the $10-off coupon.

Does the coupon have restrictions?

The $10-off  coupon is not transferable. Valid only for $10-off the Segway tour. Not valid for “Fun & Tasty Add-ons.” Not valid for first-time guests. May be used for any of our locations. Not valid for specialty tours or on-site events. Once coupon per person per tour.

How do I redeem the coupon?

After tagging yourself, send us an e-mail. We will verify that you actually did the tagging and we’ll e-mail you the coupon. Then just call us to redeem. Must mention coupon (with code) when making reservation and must book directly with EGT by calling 800-975-3177. Leave a message as to dates & times you’re interested in and your call will be returned as soon as possible. It is best to book early because the time slots fill up fast. 

What about Gratuities?

Typically tour guides are compensated with gratuities if you feel the tour was well guided and you had a positive experience. It is customary to tip, but the amount is completely up to you. We strive to give you a unique and fun experience and we hope you enjoy all that EGT has to offer.

What about weather?

Segway PTs are water resistant. We still offer tours if it is damp or there is a light rain. We even provide a FREE rain poncho should it begin to rain during any tour. If the weather becomes inclement, (thunder & lightening) we will have to cancel or discontinue the tour, and your tour will be rescheduled.  PLEASE NOTE: Our tours will commence unless we notify YOU of inclement weather. Just because it may be raining where you are, the weather may be just fine in the area of the tour. Cancellation fees apply if you choose to change or cancel inside of our cancellation times.

What is a specialty tour?

Specialty tours are our customized red carpet events. Pick a destination and we’ll bring the Segways  to you, train you and your group on-site and simply “host” the event. If you’ve got a favorite place you’d like to experience while riding a Segway PT, we will build a custom package to suit your needs. Having a party? Why not host it with a Segway PT? We can handle large groups. Choose a number of machines and we’ll bring them to your event with a host(s) who will provide complete training and safety education for your group, party or event. Customized red carpet events are available 7-days a week. Drop us an e-mail and tell us what you’d like to do and we’ll set up an experience you’ll never forget!

How long do the tours last?

Tours can vary in length and depend on which package you choose. The tours that run in Ybor City are  2 hours. If you’ve chosen one of our “Fun & Tasty Add-ons” then please allow for more time. If you choose an add-on before your tour, please arrive to the tour office 15 minutes before your scheduled time. If you”re doing an add-on after the tour, feel free to stay as long as you like. (Or as long as they’ll allow you to stay) If you’ve chosen the wine tasting event following the Segway tour, you can hang out in the wine bar through the evening if you wish.

Where do we park during our Segway tour?

First, be aware that there is no “free” parking in Ybor City. Most of the parking lots charge $10 and even up to $20 for special event days. When you park with us, the fee is a flat-rate $5 for the entire day and evening. We suggest purchasing our parking passes in advance when you book your tour, but our parking can be paid the day you arrive. Our parking lot is in a public place and outside. Is it safe? The answer is, this is where we park our own cars. With that said, before your tour, we’ll meet you in our parking lot and give you a pass for your dashboard. The passes are dated, so please only use this for the day of your tour. When you book your tour, an address and a map will be e-mailed to you so you can get to our parking lot. Please do not park on the street. Street parking is only for 2 hours and your experience with us will take more than 2 hours.  Remember, you will need to arrive at least 20 minutes BEFORE your scheduled time. Please plan accordingly. EGT, it’s owners and employees are not responsible if you receive a citation. We are not responsible for items lost or stolen from your vehicle. Please park responsibly.

Before you arrive, you must watch the SEGWAY SAFETY VIDEO.

Segway Tours 6 days a week!

Tuesday Through Sunday

(Closed Monday)

Times and locations may vary

All tours based on appropriate weather conditions. Please check weather before you call.